10982 Supporting and Troubleshooting Windows 10

This is a 5-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

10982 Supporting and Troubleshooting Windows 10

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Learning Objectives

Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.

  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Perform system recovery.

     

    Course Details

    Course Outline

    1 - Implementing a Troubleshooting Methodology
  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of Troubleshooting Steps
  • Troubleshooting Tools
  • 2 - Troubleshooting Startup Issues
  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Recovering BitLocker-Protected Drives
  • Configuring the Registry
  • 3 - Performing System Recovery
  • Troubleshooting Operating System Service Issues
  • Recovering a Computer
  • 4 - Troubleshooting Hardware and Device Drivers
  • Troubleshooting Device Drivers Failures
  • Overview of Hardware Troubleshooting
  • 5 - Administering Windows 10
  • Overview of Administration Tools
  • Using Remote Desktop
  • Introduction to Windows PowerShell
  • Remoting with Windows PowerShell
  • Introduction to Provisioning
  • 6 - Resolving Issues with Network Connectivity
  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution
  • 7 - Troubleshooting Group Policy
  • Overview of Group Policy Application
  • Resolving Client-Configuration Failures and GPO Application Issues
  • 8 - Configuring and Troubleshooting User Settings
  • Troubleshooting Sign-In Issues
  • Troubleshooting the Application of User Settings
  • 9 - Troubleshooting Remote Connectivity
  • Overview of Remote Access
  • Troubleshooting Issues with VPN Connectivity
  • 10 - Configuring and Troubleshooting Resource Access
  • Troubleshooting File Permissions Issues
  • Troubleshooting Issues with Printer Access
  • Configuring and Troubleshooting File Synchronization
  • Performing file recovery in Windows 10
  • 11 - Troubleshooting Applications
  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Universal Windows Apps
  • 12 - Maintaining Windows 10
  • Monitoring and Troubleshooting Computer Performance
  • Applying Applications and Windows Updates
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

    The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.

    Other Prerequisites

    Before attending this course, students must have:

    Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).

    Microsoft Active Directory Domain Services (AD DS) principles.

    Understanding of the Public Key Infrastructure (PKI) components.

    Windows Server 2012 R2 fundamentals.

    In addition to their professional experience, students who attend this training should already have the following technical knowledge:

    Networking fundamentals, including Transmission Control Protocol/Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).

    Microsoft Active Directory Domain Services (AD DS) principles.

    Understanding of the Public Key Infrastructure (PKI) components.

    Windows Server 2016 fundamentals.

    Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

    10982 Supporting and Troubleshooting Windows 10

    $2,975 | This course is SATV-Eligible
    Course Length : 5 Days
     

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