Cisco® Administering Cisco® Unified Communications Manager v12 (ACUCM)

Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

Cisco® Administering Cisco® Unified Communications Manager v12 (ACUCM)

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Learning Objectives

Describe the Cisco Unified Communications Manager network, service, and features

  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups

     

    Course Details

    Course Outline

    1 - Exploring IP Telephone
  • Traditional Voice versus IP Telephony
  • Clustering Overview
  • Intracluster Communications
  • Cisco Unified Communications Manager Clusters
  • Clustering Options
  • Platform Requirements
  • 2 - Describing Deployment Models
  • Single-Site Deployment
  • Centralized Call-Processing Deployment
  • Distributed Call-Processing Deployment
  • Distributed Single-Cluster Call-Processing Deployment
  • Hybrid Call-Processing Deployment
  • New Advanced Multicluster Options
  • 3 - Understanding Advanced Multisite Features
  • Need for CAC
  • Deploying AAR
  • Survivable Remote Site Telephony
  • SRST Failover
  • 4 - Logging in to Cisco Unified Communications Manager
  • Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
  • Logging In to Cisco Unified Operating System Administration and the DRS
  • Navigation Menu
  • Command-Line Interface
  • 5 - Examining Basic Server Configuration
  • Server Configuration—Eliminating DNS Reliance
  • Configuring Enterprise Parameters
  • 6 - Describing Multilevel Administration
  • Configuring Multilevel Administration
  • Creating End Users
  • Creating Roles
  • Creating User Groups
  • Assigning Users to User Groups
  • 7 - Configuring DRS Backup and Restore Procedures
  • DRS Backup Procedures
  • DRS Restore Procedures
  • 8 - Understanding User Configuration
  • Understanding User Management
  • Configuring Users
  • 9 - Using the User Web Pages
  • Understanding the User Web Pages
  • Using the User Web Pages
  • 10 - Configuring System Parameter
  • Cisco Unified CM Configuration
  • Cisco Unified Communications Manager Group Configuration
  • Phone NTP Configuration
  • Date/Time Group
  • Codecs and Regions
  • Location Configuration
  • Device Pool Configuration
  • DHCP Service Configuration
  • Device Defaults Configuration
  • Clusterwide Parameters
  • Licensing
  • 11 - Supporting Cisco Unified IP Phones
  • Cisco Unified IP Phones Overview
  • Specialized Cisco Unified IP 7900 Series Phones
  • Phone Button Templates
  • Softkey Templates
  • 12 - Exploring Phone Registration and IP Phone Communications
  • Cisco Unified IP Phone Registration
  • Cisco Unified IP Phone Configuration
  • 13 - Utilizing the Bulk Administration Tool (BAT)
  • Overview of Cisco Unified Communications Manager BAT
  • Cisco Unified Communications Manager TAPS
  • 14 - Implementing Dial Plan Connectivity
  • Organizational Dial Plan
  • Trunks
  • Gateways
  • 15 - Creating Route Plans
  • Dial Plan Overview
  • Route Pattern Overview
  • Digit Collection
  • Call Routing
  • 16 - Configuring Transition Patterns and Route Filters
  • Translation Patterns
  • The 9.@ Pattern
  • Route Filters
  • 17 - Implementing Digit Manipulation
  • Discard Digits Instruction
  • Transformation Masks
  • Route Plan Report
  • 18 - Defining Class of Control
  • Overview of Class of Control
  • Partitions
  • CSS Configuration
  • PLAR Application
  • 19 - Using Class of Control Features
  • Call Restriction
  • Time of Day Routing
  • Traditional vs. Line/Device Approach
  • 20 - Defining Media Resources
  • Overview of Media Resources
  • Conference Bridge
  • Media Termination Points
  • Transcoder
  • Music on Hold
  • Annunciator
  • 21 - Exploring Media Resource Management
  • MRG Management
  • Configuring MRGs
  • Configuring MRGLs
  • 22 - Describing Basic Features
  • Call Park
  • Call Pickup
  • Cisco Call Back
  • Shared Lines with Barge and Privacy
  • 23 - Exploring Hunt Groups
  • Hunt Group Overview
  • Line Group Configuration
  • Hunt List Configuration
  • Hunt Pilot Configuration
  • Final Forwarding
  • 24 - Describing Phone Services
  • Cisco IP Phone Services
  • Cisco Phone Services Configuration
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    The primary audience for this course is as follows:

    Phone Network Administrators

    Phone Network Engineers

    Data System Administrators

    Entry-level Network Engineers

    Channel Partners/Resellers, Customers, Employees

    Other Prerequisites

    Basic Knowledge of IP and networking or voice networks is suggested but not required

    Basic Knowledge of the Windows desktop environment

    Cisco® Administering Cisco® Unified Communications Manager v12 (ACUCM)

    $2,695
    Course Length : 3 Days
     

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